Frequently asked questions

A stable internet connection and a device that speaks SIP: a desk IP phone, a softphone on your computer or mobile, or the portal's webphone, which runs in the browser with nothing to install. You do not need to buy a PBX, and if you already have one it connects to our SIP trunk.

Yes. You can set one of your own numbers as caller ID: first we ask you to prove it is yours, through an automatic verification. From then on whoever you call sees your usual number.

There is no fee to start: you pay for traffic. Calls are billed by the second from the first second, and the destinations in the price list have no connection fee. Only the extra services have a stated price, such as recording (€0.02 per call) or additional simultaneous channels (€0.50 per month).

Because a flat bundle is one multiplication: the per-minute cost times the minutes included. Use less and you overpaid; use more and you pay the excess anyway. With prepaid credit you pay for the seconds you actually talk and keep the rest.

As many as you need: simultaneous channels are set per SIP account, from one to over a hundred. They go up and down whenever you want, without reconfiguring the phones.

Yes, by buying a number in the portal: geographic, national or mobile numbers in the main countries. Inbound calls have no per-minute cost, and for each number you decide where it rings.

Yes, by switching recording on for a single account or a single number. Recordings are played and downloaded from the call report and cost €0.02 per call.

With prepaid credit: you top up by card, PayPal or bank transfer and the balance goes down as you call. No surprise charges and no minimum term.

Yes. Signing up is free and we credit your account with trial credit so you can make your test calls: it is there for you to find out whether the service fits.

Yes: we open the platform to companies that want to become providers, with their own portal, domain and price lists. That is what we call white label, and it starts with a demo with one of our operators.

No. Vohippo does not replace the traditional telephone line and cannot be used to call emergency numbers: keep that in mind when you decide how to organise the telephony of your premises.