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E-commerce and customer service

VoIP for e-commerce and customer service

If you sell online, the phone is where customers end up when something goes wrong. Vohippo gives you a number in the countries you sell in and makes it ring wherever you want, with nothing to install.

A number in every market

People call a number from their own country more willingly: numbers are bought in the portal in minutes.

  • Geographic and national numbers in the main countries
  • Inbound calls with no per-minute cost
  • Numbers you already have elsewhere, connected at €1.00 per month
cloud.vohippo.com
Vohippo
Dashboard SIP accounts Numbers Call report Wallet
Routing of number +39 02 3658 93xx
1Ring extensions 101 and 10220 s
2Forward to the manager's mobile25 s
3Voice message and voicemail—

Calls reach whoever should answer

For each number you set the sequence: the support group first, then the manager, then voicemail.

  • Simultaneous ring on several extensions
  • Forward to a mobile when the office is closed
  • A voice message you write and the system reads out (text-to-speech)
  • Voicemail with the message delivered by e-mail

Service quality, measured

Recordings and reports are there to understand how support is doing, not only to check on people.

  • Recording per number or per agent
  • Playback and download from the report, no digging through e-mail
  • Call volume by day and by time of day

Let's talk: the demo is given by a person, not a video

One of our operators walks you through the portal live and answers the questions that matter for your case. If you would rather write, we are on WhatsApp.

Signing up is free and with no commitment: we credit your account with trial credit so you can make your test calls.