Terms and conditions

Who we are and who these terms apply to

The Vohippo service is provided by KLOUNIKS LTD, Bul. Vitosha 25, 1000 Sofia, Bulgaria, VAT BG203224475. These terms govern the use of the cloud.vohippo.com portal and of the services bought through it. By creating an account you accept them.

The services are designed for businesses and professionals. If you use them as a consumer, every protection that the law of your country grants you and that a contract cannot remove still applies.

The service

Through the portal you can create SIP accounts for outbound calls, buy inbound numbers in many countries, set up call flows (ringing, voicemail, AI secretary, forwarding, webhooks, SMS), record calls, read reports and connect through the APIs.

The features available and their characteristics are those described in the portal when you activate them.

Your account

You must:

• provide true and up-to-date details, including billing details, and verify your mobile number;
• keep passwords, SIP credentials and API keys safe: all traffic generated with your credentials or from the IP addresses you authorise is charged to your account;
• tell us immediately if you suspect unauthorised access, and change the credentials involved.

Prepaid balance and top-ups

• The service runs on a prepaid balance: you top up your account with the payment methods offered in the portal, starting from the minimum amount shown. If a method carries a fee, you see it before confirming.
• Calls, numbers and subscriptions are deducted from the balance. A call starts only if the balance covers at least the required minimum, and its maximum length is limited to what the balance can pay for.
• The balance does not expire while the account is active. For each top-up you receive an invoice based on the billing details you provided.
• Topped-up credit is not refundable, except in the cases set out in these terms or required by law.

Rates and call charging

• Rates are those of the price list published in the portal for your account at the time of the call.
• Each call is charged in increments: an initial block of seconds followed by further blocks, as shown in the price list for each destination. Unanswered calls are not charged.
• We may change rates: new rates apply to calls made after they are published in the portal.

Inbound numbers

• A number is paid in advance for 30 or 365 days, together with any setup fee shown before purchase.
• With auto-renewal on, the next period is deducted from the balance when the current one ends. We remind you 7 days and 1 day before expiry for numbers that do not renew by themselves.
• If the balance is not enough at renewal, the number is suspended: it receives no calls for 7 days, during which you can top up and reactivate it. After those 7 days the number is released and may not be recoverable.
• Some countries require the number to be registered to its user. In that case you must upload the required documents within 7 days of purchase (at least 3 days after a rejection). If they do not arrive in time or are not approved, the number is released and we refund what you paid, minus the handling fee shown at purchase.
• A number that is not renewed, or is released, is no longer yours and may be assigned to someone else.

Extra channels and monthly plans

• Outbound channels beyond those included and flat-rate plans are paid monthly. A service activated or increased mid-month is paid for the remaining days; a service reduced or removed stops costing at once, with no refund of the part already paid.
• If the balance is not enough at renewal, the service is reduced: extra channels are removed and the flat plan returns to pay-as-you-go.

Acceptable use

You may not use the service to:

• make unwanted, automated or bulk calls or messages in breach of telemarketing and privacy laws, including calling numbers listed on do-not-call registers;
• present a caller ID you are not entitled to use: outbound numbers must be yours or verified in the portal;
• commit fraud or scams, generate artificial traffic or traffic meant to exploit rates, or carry out any unlawful activity;
• resell the service without an agreement with us, or try to bypass the platform's security controls.

Recordings and AI secretary

• If you record calls, you are responsible for informing the people you talk to and for having a valid legal basis to do so.
• The AI secretary answers using an artificial intelligence system from an external supplier. It may misunderstand or make mistakes: do not rely on it for critical decisions or information, and tell callers they are talking to an automated system.

Emergency calls

The service does not guarantee access to emergency numbers (112 and similar) or caller location. Do not use it as your only way to call emergency services.

Security, suspension and closure

• To protect you and the network we may block IP addresses, restrict destinations or suspend an account when we detect abnormal traffic, fraud attempts or a breach of these terms. Where possible we warn you first; in urgent cases afterwards.
• You can close your account at any time. We may close it with 30 days' notice, or immediately in case of a serious breach of these terms.

Availability and liability

• We work to keep the service available at all times, but internet telephony also depends on your connection, your equipment and the carriers: we cannot guarantee it will be uninterrupted or error-free. Planned maintenance is announced in the portal.
• To the extent permitted by law, we are not liable for indirect damages such as lost profits or lost business, and our total liability does not exceed what you paid us in the 12 months before the event. These limits do not apply to wilful misconduct, gross negligence or the rights the law grants to consumers.

Personal data

How we process personal data is described in the privacy notice published on vohippo.com.

Changes to these terms

We may update these terms. Changes that affect you are announced by e-mail or in the portal at least 15 days before they apply; if you do not accept them you can close your account before that date.

Governing law and jurisdiction

These terms are governed by Bulgarian law. Disputes with businesses and professionals fall under the courts of Sofia. If you are a consumer, the courts of the place where you live remain competent and the consumer protection rules of your country apply.

Contact

For any question about these terms, write to us through the form on the contact page or open a ticket from the portal.