Privacy notice

Who processes the data

The data controller is KLOUNIKS LTD, Bul. Vitosha 25, 1000 Sofia, Bulgaria, VAT BG203224475, which operates the Vohippo brand.

For any request about your data, write to us through the form on the contact page: privacy requests are passed to the people who handle them.

What we collect

The website collects data in two cases only, and in neither of them does it profile you.

• Contact form: your name, your e-mail address and, optionally, company and phone number, together with the topic and the text of your message.
• Server logs: every request leaves in the logs an IP address, date and time, the page requested and the browser type. That is how a web server normally works, and it serves security and troubleshooting.

Why we process it, and on what legal basis

• Form data is used only to answer you: the legal basis is taking steps at your request prior to entering into a contract (Art. 6(1)(b) of Regulation (EU) 2016/679).
• Server logs rest on our legitimate interest in keeping the service running and protected from abuse (Art. 6(1)(f)).
• We do not use your data to send you advertising, and we do not use it for automated decision-making.

How long we keep it

• Messages received through the form stay in our back-office mailbox for as long as needed to handle the request and any relationship that follows; if the request goes nowhere, no longer than 24 months.
• Server logs are kept for a limited period, in the order of a few weeks, and then rotated automatically.

Who it is shared with

We do not sell or hand over your data to anyone. It is processed on our behalf, as data processors, only by the technical suppliers we need to run the site and the mail:

• the provider hosting the website and the platform servers;
• the e-mail service through which we receive the form messages.

Transfers outside the European Union

The website and the mailboxes are hosted on servers located in the European Union. Should a supplier process data outside the European Economic Area, it would do so under the standard contractual clauses approved by the European Commission.

Third-party services on these pages

The site is deliberately plain: there are no analytics tools, social buttons, maps or embedded videos.

• The typefaces are hosted on our own servers: no request goes out to Google or any other external provider.
• The rates page contains a panel showing our price list: it is loaded from cloud.vohippo.com, our own platform, and sets no cookies.
• The WhatsApp button is a plain link: nothing is loaded or sent until you open it, and from that point WhatsApp's own notice applies.

Your rights

At any time you can ask us to access your data, correct it, erase it, restrict its processing, receive it in a machine-readable format, and object to processing based on legitimate interest. We answer within one month.

If you believe the processing breaches the rules, you can turn to the supervisory authority of the country where you live; in Italy that is the Garante per la protezione dei dati personali (garanteprivacy.it).

Changes

If we change the way we process data we will update this page and the date at the top. Earlier versions are not kept online: if you need a copy of the one in force when you wrote to us, ask and we will send it.