Configure a Snom phone with a SIP account
How to register a Snom phone on a Vohippo SIP account from the phone's web interface. All you need is the phone's IP address and the account's username and password, which you find in the portal.
How do I open the phone's web interface?
On Snom phones the IP address is in the system or network information menu. Open it in the browser: if an admin password is set, you will be asked for it.
- The phone and the computer must be on the same network
- Type the phone's IP address into the browser, for example http://192.168.1.50
- If the default password does not work, check the phone's label or the model's manual
Which fields do I fill in?
The path is Identity (one per account). Fill in the fields like this, with your SIP account details:
- Display Name: the name to show
- Account: the SIP account's username
- Registrar: sip.vohippo.com
- Authentication Username: the same account username
- Password: the account's password
SIP account on the phone
Username and password are in the portal: one account per phone, with its own channels and limits.
- Server sip.vohippo.com, port 5060 UDP
- Username and password of the SIP account
- Codecs G.711 a-law, µ-law and G.722
How do I check that it is registered?
Save and wait a few seconds. The account status shows on the web interface's status page and, usually, on the phone's display.
- Registered status: the account is live, you can make a test call
- In the portal, under SIP accounts, the account shows as registered
- Call a mobile phone: if you hear and are heard, you are done
What to know about Snom phones
Menu items can change slightly between models and firmware versions: if a field is missing, look for the one with the same meaning.
- Each Identity is one account: how many Identities you get depends on the model
- Codecs and advanced settings (such as NAT) are in the tabs of the same Identity
- The registration status shows on the web interface's status page
If something goes wrong
The problems are almost always the same on every brand: they are explained in full in the general VoIP phone guide.
- Registration rejected (403): wrong username or password, often a trailing space copied by mistake
- Registration that comes and goes: expiry too long behind a router that closes ports, try 300-600 seconds
- One-way audio: almost always NAT, turn off the router's SIP ALG
Frequently asked questions
Where do I put port 5060?
Usually you don't need to: 5060 is SIP's default port. If your model asks for it, add it to the Registrar as sip.vohippo.com:5060.
Should I fill in Outbound Proxy?
It is not needed: leave it empty, or use the same server.
Let's talk: the demo is given by a person, not a video
One of our operators walks you through the portal live and answers the questions that matter for your case. If you would rather write, we are on WhatsApp.
Signing up is free and with no commitment: we credit your account with trial credit so you can make your test calls.